Refunds & cancellation
Clear help when a purchase goes wrong.
This policy covers ONE World Pass subscriptions and Founder Pack purchases. It operates alongside rights that cannot be excluded under the Australian Consumer Law.
Effective 30 August 2026
1. Cancelling ONE World Pass
You may cancel before your next renewal through the billing-management link supplied by Stripe or Link, or by contacting Support. Cancellation stops future renewal charges. Unless a remedy is required by law, access normally continues until the end of the period already paid for.
2. Founder Pack
The Founder Pack is a one-time digital purchase. Because its digital items can be delivered immediately, change-of-mind refunds may not be available where the law permits. This does not affect remedies for duplicate charges, unauthorised transactions, non-delivery, major faults, misleading descriptions, or other failures covered by consumer guarantees.
3. When to contact us
Contact Support if you were charged more than once, do not receive access, cannot restore a purchase, believe a transaction was unauthorised, or think the service does not match its description. Include the purchasing email, approximate date, product, and Stripe receipt reference—never send a full card number or password.
4. How requests are assessed
We may verify the transaction with Stripe and ask for reasonable information needed to locate it. Available remedies depend on the issue, the applicable law, and whether digital benefits have been supplied or used. Approved refunds are returned through the original payment method; bank processing times vary.
5. Consumer guarantees
Australian consumers automatically receive consumer guarantees for products and services. Nothing in this policy limits a right to a repair, replacement, refund, cancellation, or other remedy where the Australian Consumer Law requires it.